Support
Support
How to reach Radanor for product help, evaluation enquiries and security reports.
- Product help
- DURG Support
- Evaluation
- Product Enquiries
- Disclosure
- Security Concerns
- General
- General Enquiries
Support routes
Product help
DURG Support
For help with DURG installations, product use or technical questions, contact Radanor support. Include your organization name, the product area concerned, and a clear description of what you are observing.
Useful details: the DURG version in use (v0.9.0 is the current release), the part of the product involved, what you expected, and what happened instead.
Evaluation
Product Enquiries
For organizations evaluating Radanor products — evaluation access, technical discussion, procurement or partnership — contact the Radanor team and describe the environment you are working with.
Disclosure
Security Concerns
Radanor takes reports about the security of its products and services seriously, and we would rather hear about an issue early than late.
A dedicated security reporting channel is being established. Until it is published here, security reports can be raised through the contact page using the “Security report” option — please include enough detail to reproduce the issue, and avoid including sensitive data in the initial message.
General
General Enquiries
For anything that does not fit the routes above — general questions about Radanor, media enquiries, or a discussion about working with the company — use the contact page and select the general enquiry option.
Vulnerability reports or support questions sent here will be redirected. The routes above reach the right people faster.
Radanor does not operate a public support portal. Requests are handled directly, so that a question reaches a person who can answer it.